Extraordinary or Extra Ordinary?
As we enter our second full month of business, the team sat down for reflection on what we've accomplished, what we can do better and how can we add additional value for our customers.
We started this particular meeting off with three words on the whiteboard: Service, Convenience and Choice. I then posed the question, are we Extraordinary or just Extra Ordinary?
Service: Are we delivering service to our customers at the highest level? How can we improve upon our customer experience?
Convenience: Has our tech team created the easiest, most intuitive web experience for our customers? Are the My Lists and reorder QR codes being used and enjoyed by customers?
Choice: Do we have the right level of product where any IVF Lab would find everything they would need?
Here is what we are doing to be Extraordinary for you:
1. Every call, chat or email is answered the same day.
2. If a product is not on our site and it's critical to our IVF customer, we will do everything we can to source the product and list it on our site at a fair price. If we are unable to list the item, we will forward our customer to a retailer who can accommodate their request.
3. We will always listen to our customers. Listen for what they need, listen to the problem and then solve it.
If you need Extraordinary, come give us a try.
On behalf of our entire IVF Store team, Thank you,