Refund policy
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All returns must have prior authorization from IVF Store and must be requested within 30 days of delivery. Products returned without prior authorization will be returned freight collect. All products returned are subject to a minimum 20% restocking fee. Customer will be responsible for all transportation fees on returns not due to IVF Store error.
Products generally not subject to return include:
- Items not purchased from IVF Store.
- Products not in original packaging, including products with damaged, missing, or defaced labeling and packaging.
- All original manuals, instructions, warnings, and warranties must be included.
- Products must not have been customized, modified or damaged in any way.
- Items purchased on a “special order” basis or discontinued products.
- Chemicals, diagnostics, sterile or controlled products.
- Products which are not inventoried by IVF Store and are not able to be returned to the manufacturer.
- Products with an expired shelf life or short expiration dating less than six (6) months.
- Refrigerated products or other perishables.
- Products that may be identified as high demand due to a pandemic, epidemic or other situations of crisis**
To begin your return process, please complete our Customer Service Group at Customer.Service@ivfstore.com.
** Please note that in times of crisis or emergencies, demand can significantly exceed supply. This can result in allocations of products by our suppliers and for our customers. As a result, our terms may be amended, such as requiring payment in advance, freight charges and products that are considered Final Sale and/or Non-Returnable and/or Non-Cancellable.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
