Embryology-trained support: raising the standard for IVF service

We wanted to share how we are investing in our customer service team so they can better support you and your lab every day.

At IVF Store, we have always believed that a great supplier should feel like an extension of your lab: reliable, knowledgeable, and genuinely invested in your success. That is why we are sending our customer service team to embryology training schools, so they can learn the science behind the products you use and the procedures you perform.

We want our team to understand what it really means when you are checking embryos at 7 am, performing a semen analysis, preparing dishes, or trying to track down a critical item that has to be there tomorrow. When you call us, you are not just talking to someone reading from a screen. You are talking to people who have taken the time to learn the language, pressure, and pace of the IVF lab.

By training at a school for reproductive scientists, our team can:

• Ask better questions and recommend more appropriate products for your specific workflow

• Understand why details like sterility, MEA testing, and sourcing truly matter

• Help you compare options, not just quote part numbers

• Support you in planning for both routine cycles and those high stress, everything must go right days

IVF Store was built on a simple philosophy: put embryologists and patients at the center, offer transparent and fair pricing, and work incredibly hard behind the scenes so that life in the lab is a little easier. Sending our customer service team to embryology training is one more way we are staying true to that philosophy.

Thank you for trusting us to be part of all that you do. If you would ever like to talk through product choices, set up a standing order, or simply walk through how we can better support your lab, our team would love to hear from you.