Customer Service Hero - Estela

Meet Estela, a remarkable cornerstone of our IVF Store team. With over 25 years in customer service, her extensive experience and genuine dedication shine brightly in every interaction.

Hailing from the beautiful country of Honduras, Estela's cultural roots add to the rich tapestry of our diverse team. With a heart full of passion, she shares, "Being a part of the IVF Store family is a true joy. Not only am I blessed with the best coworkers and an amazing boss, but it also gives me immense satisfaction to know that we're helping individuals and families realize their dreams of parenthood."

For Estela, customer service is not just a job; it's an art. Her personal mantra aligns with the quote, “Customers may forget what you said, but they will never forget how you made them feel.” This belief, combined with her vast experience, makes her an invaluable asset to our team.

Away from work, Estela is the heart and soul of her own family - a loving wife and a proud mother to two girls and a boy. While she’s a social butterfly who loves to travel with her family, she candidly admits public speaking isn’t her cup of tea. Fluent in both Spanish and English, she navigates her bilingual world with ease. If you ever want to see Estela blush, ask her to sing; by her own admission, it's not one of her strongest suits!

A quirky fact? Despite her outgoing nature, Estela has an undeniable fear of cockroaches. It's a sentiment many of us can relate to!

Here at the IVF Store, Estela embodies the spirit of dedication, empathy, and love. Thank you, Estela, for your unwavering commitment and for making every customer feel like family.